If you are not at your computer, or simply prefer to sidestep refund via iTunes, you can still request a refund using any web browser (e.g. Safari). Follow these next simple instructions 1. Go to Apple’s problem reports page: reportaproblem.apple.com. 2. Login with your Apple ID user name (typically your email address) and password.

Apple hasn’t built any links to problem reporting into the iTunes Store or App Store. However, you can go directly to problem reporting via your email receipt. Follow these next simple instructions 1. Launch Mail from your Home screen. 2. Search for “Your receipt from Apple” if it’s not immediately visible.