How to Fix the ‘Preparing…’ Hang Issue on macOS?

Posted by & filed under Other.

macos issue preparing... hang issue fixed!

We’ve received some complaints about a rare issue on macOS devices, where a few users are experiencing a ‘Preparing…’ message on the app without being able to connect. Although reinstalling the app helps in resolving the issue, some users face the issue again after every reboot. We understand how frustrating this can be, especially when… Read more »

Configuring Apple Mail for VPN connection using SSL and IMAP

Posted by & filed under FAQ.

As far as we do not keep logs of the activity of our users, we must restrict certain port, including port 25 SMTP (outgoing), due to it could be used for the bulk SPAM sending. We whitelist certain SMTP servers, which require an authentication, or are configured to ensure that relaying on our servers is… Read more »

How to setup L2TP VPN for MacOS

Posted by & filed under Other, Service.

Since, L2TP testing is still ongoing, then we’d like show you how to setup L2TP VPN connection for MacOS manually. Setup 1. First, open System Preferences and find Network settings there. Open it.